Appointment prep

What to bring to your appointment

• Insurance Card

  Adequate proof of insurance is required at all visits; be prepared to show a current insurance card at the time of check-in. If adequate proof of insurance is not established prior to the appointment, you will be financially responsible for the entire visit at the time services are rendered

• Photo ID
• Referral (As required by your insurance policy. Click here for details.)

Telemedicine visits allow you to meet with your provider from the comfort of your home. Please review the requirements and process below before scheduling.

Eligibility Requirements

To schedule a telemedicine appointment, patients must meet the following criteria:

• Must be an established patient who has been seen in-office within the last 6 months
• Must have a smartphone capable of receiving text messages and supporting video visits
• Patient forms, insurance, and identification must be up to date
• Patients must be physically located in the state of Maryland at the time of their telemedicine appointment. This is due to state licensing requirements, which require providers to be licensed in the state where the patient is located. Appointments will be canceled if the patient is not in Maryland at the time of the visit.

Scheduling Information

• Telemedicine visits are scheduled within a time window and cannot guarantee an exact call time
• If you require a specific appointment time, we recommend scheduling an in-office visit

What to Expect on the Day of Your Appointment

• A provider or clinical staff member will contact you around your scheduled time window to confirm your availability
• You will receive a secure video link via text message to join your appointment
• Video is required for telemedicine visits (phone-only calls are not billable)
• If you do not respond within 5 minutes, your appointment may be marked as canceled or a no-show
• Patients must be physically located in the state of Maryland at the time of their telemedicine appointment. This is due to state licensing requirements, which require providers to be licensed in the state where the patient is located. Appointments will be canceled if the patient is not in Maryland at the time of the visit.

What to bring to your appointment

• Insurance Card

  Adequate proof of insurance is required at all visits; be prepared to show a current insurance card at the time of check-in. If adequate proof of insurance is not established prior to the appointment, you will be financially responsible for the entire visit at the time services are rendered.

  Patients should alert our office to any insurance changes prior to your procedure. Failure to update your insurance information in a timely manner could result in your procedure being cancelled.

• Photo ID
• Completed last 3 pages of the procedure packet. These forms can be provided by our office upon request, or you can download them below:
  Download Procedure Intake PDF

Transportation Information

You cannot drive yourself after your procedure. You must arrange transportation with a family member, friend, or a medical transportation service. Please note that rideshares like Uber or Lyft, as well as taxis, cannot be used for post-procedure transportation due to medical regulations.

Your procedure will be canceled if safe transportation is not arranged. Information about medical transportation services serving the area of each facility is provided below.